Booking Policy

Booking

Credit Card Required for Reservations.

At Dolce Vita, we strive to provide our valued customers with a seamless and convenient booking experience. To ensure the efficiency of our reservation system and maintain the integrity of our services, we have implemented a booking policy that requires a valid credit card to be put on file at the time of reservation. Please take a moment to familiarize yourself with our policy:

1. Reservation Guarantee:
   By providing your credit card information, you secure your reservation with us. This enables us to hold your booking and allocate the necessary resources to ensure your experience meets your expectations.
2. Payment Security:
   Rest assured that your credit card information will be securely stored and encrypted in compliance with industry standards. We prioritize the protection of your personal data and maintain the highest level of security protocols.
3. No Charge at Booking:
   We understand that plans can change, and we want to offer flexibility to our customers. Therefore, your credit card will not be charged at the time of booking. Payment will be processed according to our cancellation policy or at the time of service, as outlined below.

We appreciate your understanding and cooperation in adhering to our booking policy. By providing your credit card information, you help us maintain a smooth and efficient reservation system that benefits all our customers.

Cancellations

Due to our limited availability, and courtesy to our guests as well as our therapists, we request a 24-hour notice of cancellation for individual treatments and 48-hour notice of cancellation for packages. If appointments are not canceled before 24 or 48 hours (cancellation period) or no show at the appointment, you will be charged 100% of the treatment.

At Dolce Vita, we strive to provide exceptional service and accommodate the scheduling needs of all our valued customers. Please familiarize yourself with our policy below:

1. Cancellation Notice:
   If you need to cancel or reschedule your appointment, we kindly request that you provide us with at least 24-hour notice of cancellation for individual treatments and 48-hour notice of cancellation for packages (Cancellation period). This allows us to offer the time slot to other clients and minimize any inconvenience caused.
2. Cancellation Fee:
   Failure to cancel your appointment within Cancellation period or no-shows may result in a 100% charge of the scheduled service(s). We understand that unforeseen circumstances may arise, and we will assess each situation on a case-by-case basis. We appreciate your understanding regarding the importance of honoring scheduled appointments.
3. Timely Communication:
   To ensure your cancellation is properly documented, we recommend contacting us directly by phone to inform us of any changes to your appointment. Please refer to the contact information provided upon booking.
4. Rescheduling:
   If you wish to reschedule your appointment, we will do our best to accommodate your request based on availability. We kindly request that you notify us as early as possible to allow for a smoother rearrangement of appointments. Any appointment rescheduled with less than Cancellation period notice will be treated like a cancellation.
5. Exceptional Circumstances:
   We understand that emergencies and unforeseen events can occur, and we will handle such situations with compassion and understanding. Please contact us as soon as possible if you encounter any extenuating circumstances that prevent you from honoring your scheduled appointment.

We appreciate your cooperation in adhering to our cancellation policy. By providing us with sufficient notice, you allow us to adjust our schedule accordingly and provide an optimal experience for all our clients.

Rescheduling Policy for Same-Day Bookings: Two-Hour Notice Required

1. Two-Hour Notice:
   For same-day appointments, we kindly request that you provide us with at least a two-hour notice if you need to cancel or reschedule your appointment. This allows us to offer the appointment slot to other clients on our waiting list or accommodate other scheduling requests.
2. Late Cancellations/No-Shows:
   Failure to cancel or reschedule your same-day appointment within the designated two-hour notice period or no-shows may result in a charge equivalent to the full price of the scheduled service(s). We understand that unforeseen circumstances may arise, and we will assess each situation on a case-by-case basis. However, repeated late cancellations or no-shows may affect future appointment bookings.

Beverage Policy

Maximum of Two Alcoholic Complimentary Drinks

At Dolce Vita we appreciate your patronage and strive to offer a comfortable and enjoyable experience for all our valued customers. As part of our commitment to responsible service and customer well-being, we have implemented a policy regarding the consumption of alcoholic beverages. Please familiarize yourself with our beverage policy:

1. Complimentary Alcoholic Drinks:
   As a gesture of hospitality, we offer complimentary alcoholic beverages to enhance your visit. These beverages are intended to be enjoyed responsibly and in moderation, adding to the overall experience of your time with us.
2. Maximum Limit:
   To maintain a responsible environment and prioritize the well-being of our customers, we have set a maximum limit of two alcoholic complimentary drinks per individual. This limit is in accordance with local laws, regulations, and responsible alcohol service practices.
3. Non-Alcoholic Alternatives:
   In addition to the complimentary alcoholic drinks, we also provide a wide selection of non-alcoholic alternatives, such as coffees, teas, juices, or infused waters. These options ensure that all guests can enjoy a beverage that suits their preferences and needs.
4. Responsible Consumption:
   We encourage our customers to consume alcohol responsibly and be mindful of their own alcohol tolerance and personal limitations. It is important to enjoy our complimentary drinks in moderation, ensuring your own well-being and the comfort of others.
5. Additional Beverages:
   Should you wish to enjoy more than the complimentary alcoholic beverages, we offer an extensive beverage menu featuring a variety of alcoholic and non-alcoholic options for purchase. Our staff will be happy to assist you in selecting additional beverages that complement your experience.

We appreciate your understanding and cooperation in adhering to our beverage policy. By setting limits and promoting responsible consumption, we aim to create a safe and enjoyable environment for all our guests.

Group Bookings

Reservation of Party Room for Four or More Guests

At Dolce Vita ,we appreciate the opportunity to host group bookings and provide an exceptional experience for our customers. To ensure optimal comfort and convenience for larger groups, we have implemented a policy regarding reservations of our party rooms. Please review our group booking policy below:

1. Group Size Requirement:
   For group bookings consisting of four or more guests, we kindly require that you reserve one of our designated party rooms. This allows us to allocate a dedicated space that can comfortably accommodate your entire group, ensuring an enjoyable and seamless experience.
2. Party Room Reservation:
   To secure the party room for your group, we recommend making a reservation in advance. This allows us to prepare the space according to your specific requirements and ensures its availability upon your arrival.
3. Personalized Experience:
   Reserving a party room for your group enhances the overall experience by providing a private and exclusive area where you can socialize, celebrate, or conduct group activities. It allows for greater interaction and creates a more intimate ambiance for your gathering.
4. Room Availability:
   Party room reservations are subject to availability. We recommend contacting our customer service team to check for room availability and make your reservation well in advance to secure the desired date and time.
5. Minimum Group Size:
   To qualify for a party room reservation, the group must consist of a minimum of four guests. If your group size falls below this requirement, we will be happy to accommodate you in our regular seating areas, ensuring you still receive our attentive service and an enjoyable experience.

We appreciate your understanding and cooperation in adhering to our group booking policy. By reserving a party room, you and your group can enjoy a dedicated space designed to enhance your time with us.

If you have any questions or require further information regarding our group booking policy or the availability of party rooms, please do not hesitate to contact our customer service team. We are here to assist you and provide any additional clarification you may need.

Our cancellation policy for group bookings is 3 days in advance or you will be charged for services.

Gift Certificates 

Gift Cards and/or Gift Certificates are not Refundable

At Dolce Vita we understand the value of gift cards as a thoughtful and convenient way to share the joy of our services with others. To ensure transparency and provide clarity regarding lost or stolen gift cards, please review our policy below:

1. Responsibility for Gift Cards:
   Once a gift card is purchased and issued, the responsibility for its safekeeping rests with the gift card owner. We recommend treating gift cards like cash and taking appropriate measures to prevent loss or theft.
2. No Replacement for Lost or Stolen Gift Cards:
   In the unfortunate event that a gift card is lost, stolen, or misplaced, we regretfully inform you that we are unable to offer a replacement or reimbursement. Gift cards are treated as equivalent to monetary value and cannot be reissued if lost or stolen.
3. Protecting Your Gift Card:
   We advise customers to treat gift cards as they would cash or other valuable items. Please store them securely and avoid sharing card details or exposing them to unauthorized individuals. Treat the gift card as a bearer instrument and take necessary precautions to safeguard it.
4. Activation and Redemption:
   Gift cards are activated upon purchase and can be redeemed for services as specified on the gift card. They hold no expiration date and can be used until the full value has been utilized or until the services specified on the gift card are no longer available.
5. Terms and Conditions:
   Gift cards are subject to the terms and conditions outlined at the time of purchase. Please review these terms and conditions carefully to understand any restrictions or limitations associated with their use.
6. At the time of service, the customer must present Gift Card/Certificate with ID or DL.

Arrival

Please Arrive 15 Minutes Prior to Your Appointment

At Dolce Vita, we value your time and aim to provide you with the best possible experience during your visit. To ensure a smooth and seamless check-in process, we kindly request that you arrive 15 minutes prior to your scheduled appointment. Please take a moment to familiarize yourself with our arrival policy:

1. Check-In Efficiency:
   Arriving 15 minutes early allows us to complete the necessary check-in procedures, including any paperwork or documentation required for your appointment. This ensures that your service can begin promptly at the scheduled time, maximizing your overall experience.
2. Personalized Consultation:
   Arriving early gives you an opportunity to consult with our staff, discuss any specific requests or concerns, and ensure that all necessary information is captured prior to your service. This personalized attention enables us to tailor our services to your unique needs and preferences.
3. Respect for Other Clients’ Appointments:
   By arriving early, you help us maintain a smooth flow of appointments throughout the day. This allows us to honor the appointment times of all our valued clients and minimize any potential delays or disruptions.
4. Time to utilize the locker room: By arriving early it will give you time to utilize the locker room we have for you. You will be provided with robes and sandals to change into prior to your service. You will also have a locker to lock your things during your service.

We greatly appreciate your cooperation in adhering to our arrival policy. It enables us to provide you and our other clients with the exceptional service and attention to detail that you deserve.

Late Arrivals

Service Time Adjustment and No Refunds

At Dolce Vita we strive to provide punctual and exceptional service to all our valued clients. To maintain our commitment to efficiency and fairness, we have implemented a policy regarding late arrivals. Please take a moment to familiarize yourself with our policy:

1. Timeliness Importance:
   We value your time and that of our other clients. We kindly request that you arrive on time for your scheduled service to ensure that you receive the full allocated time for your treatment. Arriving late may result in a shortened service.
2. Service Time Adjustment:
   If you arrive late for your appointment, we regretfully inform you that your service time will be adjusted accordingly. This is to ensure that subsequent appointments are not delayed and our schedule remains on track. Your treatment will end at the originally scheduled time to avoid any inconvenience caused to other clients.
3. No Refunds:
   As your appointment time is reserved exclusively for you, late arrival may result in a reduction of your service duration. Please understand that we are unable to offer refunds or discounts for the time lost due to late arrivals. We recommend contacting us in advance if you anticipate being late, and we will do our best to accommodate you based on availability.
4. Promptness Appreciated:
   We encourage you to plan your journey and allow for sufficient travel time, considering potential traffic or other unforeseen circumstances. Arriving a few minutes early ensures a smooth check-in process and allows us to provide you with the full attention and care you deserve.

Amenities

We provide lockers, robes, and sandals for clients receiving treatments we ask that you please wear them while in public areas of the spa. We suggest that you leave your valuables at home, as we are not responsible for any lost or stolen articles.