Booking
A credit card is required to reserve your appointment.
Your card holds your appointment and is kept securely and encrypted to industry standards. It is not charged when you book. Payment is taken at the time of service, unless a late cancellation or no-show fee applies under the policy below.
Cancellations & No-Shows
Individual Services
When you book, your service provider is scheduled and paid for that time, and the room is held for you alone. Our cancellation policy reflects that cost.
We ask for 24 hours’ notice to cancel or reschedule. Appointments may be cancelled or rescheduled online up to 12 hours before your start time.
More than 12 hours’ notice | No charge |
Within 12 hours | $50 late cancellation fee |
Missed with no notice | 50% of the service price |
Rescheduling within 12 hours is treated as a late cancellation.
If you can’t make it, tell us. A call, text, or voicemail received before your appointment time keeps it at the $50 late cancellation fee rather than the 50% missed appointment charge.
Same-day bookings are inside the 12-hour window from the moment they’re made, so the policy above applies.
Within 12 hours of your appointment, online cancellation closes and you’ll need to call us at 916-772-7733.
Groups, Couples & Parties
Couples packages, group bookings, and spa parties are reserved by phone. These bookings hold multiple rooms and service providers at once, so they carry a longer notice period.
We require 48 hours’ notice to cancel or reschedule, including any reduction in the number of guests.
More than 48 hours’ notice | No charge |
Within 48 hours | 50% of the total booked services |
Missed with no notice | 100% of the total booked services |
To cancel or change a group booking, please call us at 916-772-7733. These reservations cannot be changed online.
If plans change, tell us. A call, text, or voicemail received before your appointment time keeps it at the 50% charge rather than the full amount.
Fees are charged to the card on file.
Gift Certificates & Gift Cards
Gift certificates and gift cards are a wonderful way to share Dolce Vita with someone.
No expiration. Your gift certificate or gift card never expires and can be used until the full value is redeemed.
What they cover. Gift certificates and gift cards may be applied toward services, retail products, or gratuity.
Gift certificates purchased online. If you don’t have your certificate with you, we can look it up in our system using the purchaser’s name or email, or your own.
Physical gift cards. Gift cards are not registered to a name and work like cash, so we’re unable to look them up. Please keep yours somewhere safe.
Lost or stolen. We’re unable to replace lost or stolen gift cards. If you have the original purchase receipt, contact us and in some cases we may be able to cancel the original and reissue it. Please don’t share your certificate code with anyone.
Redeeming. Please bring your gift certificate or gift card with you. We may ask for photo ID to confirm it belongs to you.
Refunds. Gift certificates and gift cards are not refundable. If your remaining balance falls below $10, you may request the balance in cash, as provided by California law.
Gift certificates and gift cards may be used to hold an appointment and are subject to our cancellation policy.
Arrival & Late Arrivals
Please arrive 15 minutes before your appointment time. That gives you time to check in, change into a robe and sandals, store your things in a locker, and talk with your provider about anything they should know before you begin.
Your service starts at your scheduled appointment time, not at your arrival time.
If you’re running late, please call us at 916-772-7733. We’ll do what we can.
Arriving more than 10 minutes past your scheduled service time may mean a shortened service, so the guests after you aren’t delayed. Your service will end at its original scheduled time, and the full price applies.
Amenities
Lockers, robes, and sandals are provided for all guests receiving treatments. We ask that you wear your robe and sandals in the public areas of the spa.
Please leave valuables at home. We’re not able to take responsibility for lost or stolen items.
Skin Care Products
All skin care product sales are final. For hygiene and product safety, we can’t accept returns once a product has left the spa.
If a product arrives damaged or defective, let us know and we’ll replace it.
Not sure something is right for you? Ask about samples. Our estheticians are happy to talk through what would suit your skin before you buy.