Booking Policy

Special Announcement

DOLCE VITA IS UNDER NEW OWNERSHIP
since April, 2018

The same luxurious atmosphere with better professional and talented staff is ready to pamper you. Unfortunately, the last owner has taken all of their liabilities from the new ownership which has removed our ability to honor the gift cards sold by them. However, customer satisfaction is important to us and we are dedicated to make Dolce Vita a favorite among our community. We are happy to announce that the New Dolce Vita will honor those clients who own gift cards purchased from the last owner of the spa by providing $20 off for each service for every visit. Please contact us if you have any questions, would like to contact the previous owner, or would like any details. Thank you!

Booking

Please book your appointments as early as possible to insure your first choice of appointment times. You may book appointments in person or by phone. A credit card or gift certificate number will be required to secure your appointment.

Walk-ins always welcome.

We will close the spa for Weddings, Birthdays, Bachelor/ette parties, or any other special event.

Cancellations

Due to our limited availability, and courtesy to our guests as well as our therapists, we request a 24-hour notice of cancellation for individual treatments and 48-hour notice of cancellation for packages. If appointments are not canceled before 24 or 48 hours or no show at the appointment, you may be charged 100% of the treatment.

Numerous cancellations of the appointments will result in Full charge of the Service.

Packages Bookings

Additionally, for any couples and individual packages, a 20% gratuity will be added to the service provided.

Group Bookings

Please ask us for details on how we can make your party, shower, or meeting an enjoyable one. A 20% gratuity service charge is added to services for parties of four or more. We are unable to change services on the day of the event. If any changes are to be made they must be done 24 hours before services if we are able to accommodate. Our Party room must be reserved for party of 4 or more people. Cost: $95 for party up to 6 people and $150 is for the party of 7 to 10 people.

50% deposit is due at the time of booking the appointment. The remainder will be charged 14 days prior to the party.

Our cancellation policy for group bookings is 14 days in advance or you will be charged for services.

Gift Certificates 

Gift Cards and/or Gift Certificates are not Refundable

Arrival

Please arrive 20 minutes prior to your first treatment to allow ample time to check-in, and prepare for your treatment.

Late Arrivals

Your promptness is greatly appreciated. Arriving late will simply limit the time for your treatment, and you will be responsible for full-service fees. Your treatment will end on time so that the next guest is not delayed. If you are more than 15 minutes late for your appointment you may be asked to reschedule.

Amenities

We provide lockers, robes, and sandals for clients receiving treatments we ask that you please wear them while in public areas of the spa. We suggest that you leave your valuables at home, as we are not responsible for any lost or stolen articles.

Procedures

Upon check-in, all spa guests will be asked to complete a brief questionnaire designed with your well-being in mind. Please advise your service provider of any medical conditions or concerns including medication use, before service. Please tell us if you are pregnant, have high blood pressure or allergies. This information is used solely to provide you with the best care possible and remains confidential.

At any time you are uncomfortable during a treatment, please inform your therapist. We try very hard to anticipate your needs but are not offended when you point them out to us.

Spa guests must be 16 years of age or older unless accompanied by an adult. Children are not permitted in treatment rooms. Please arrange for childcare prior to the visit.

916-772-7733
Book Now